The National Federation of Voluntary Service Providers (NFVSP) has a complaints process in place. This process has been developed to ensure all complaints to the NFVSP are dealt with in an open, efficient, and sensitive manner with highest regard for our users, partners and our stakeholders.

We have put in place this complaints process to ensure a proactive response to any complaints that may arise, and to address its responsibilities under the Health Act 2004 regarding responding to, and reporting of, complaints.

We invite any person or organisation that has a complaint or has concerns to contact our Complaints Officer and to provide us with information that will assist us to develop and maintain high standards in our relationships and engagement with them and others.

You can access our Complaints Policy by clicking on this link. 

You can download the Complaints Form at this link. 

If you have a complaint, please fill out the Complaints Form by downloading it at the link above, and send your completed form to: 

Complaints Officer,
National Federation of Voluntary Service Providers
Oranmore Business Park
Oranmore
Galway
H91TP2W

Tel: 091 792316
Email: info@fedvol.ie