HSE Quality and Safety Division - Documents and Policies

The HSE Social Care Division (SCD) and Quality Improvement Division (QID) have jointly resourced a Quality Improvement Programme to work with residential services for adults with intellectual disabilities. The Programme Team advise and support services to enhance their structures and processes to improve the delivery of quality and person-centred safe services.

Teams comprised of both SCD and QID staff are supporting residential services to e.g.:

  • Strengthen leadership and governance structures;
  • Improve relevant person-centred documentation;
  • Engage with staff and service users;
  • Progress HIQA Action Plans and establish where further supports are required;
  • Identify areas of good practice and innovation for sharing across the service;
  • Implement improvement projects to enhance the quality and person-centredness of services e.g. managing complaints, reducing incidents, improving person-centred plans and testing adapted clinical governance documents.

Link to the HSE Quality and Safety Division

Link to HSE CHO QPS Leads 

 
The following are relevant documents / HSE Toolbox & Adapted Governance documents to support residential services in implementing good practice and improving the delivery of quality safe services: 
  • National Clinical Incidents Claims and Costs Report 
     
  • Memo to Leadership Team from Tony O'Brien, Director General HSE, re Launch of the revised Integrated Risk Management Policy and Supporting Guidance
     
  • Safeguarding Memo: Guidance on when safeguarding concerns regarding Vulnerable Persons may also need to be reported under the National Incident Management System (NIMS.
     
  • Project toolbox for residential services for adults with intellectual disabilities - The purpose of this Project Toolbox is to build a range of resources to support the efforts of residential services in implementing good practice and improving the delivery of quality safe services. It includes tools, guides, policies, templates, and signposts to online resources from HIQA, the HSE, and other national bodies where relevant, and is aligned to the 18 Outcomes upon which services are inspected by HIQA against regulations and standards.
     
  • Quality and safety prompts for multidisciplinary teams - This document provides prompts to guide local team discussions on quality and safety. It was adapted from the Quality and Safety Prompts for Multidisciplinary Teams (HSE, 2012) specifically for residential disability services for adults with intellectual disabilities. 
     
  • HSE quality and safety walk-round document - This document was adapted from Quality and Patient Safety: Quality and Safety Walkarounds (May 2013) and provides a short guide and toolkit for organisations providing residential disability services for adults with intellectual disabilities
     
  • The safety pause: information sheet helping teams provide safe quality care -  This information sheet is based on what patient safety issues we need to be aware of.  The four P's in this information sheet provide examples to prompt the discussion. It was adapted from Quality and Patient Safety: Safety Pause Information Sheet (May 2013) specifically for residential disability services for adults with intellectual disabilities .
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